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FAQs
- Q. I filed a complaint and no one has called me back yet. Why not?
- A. Air inspectors try to respond to
complaints as quickly as possible. However, they also
have many additional duties. With this in mind, it is
Air Division policy that any complaint that is received
must be investigated within ten days of receipt. If
you left your phone number when you filed the complaint,
the inspector will contact you with the results of the
investigation as soon as it is completed.
- Q. I want to file a complaint, but I’m afraid someone will try to retaliate against me when they find out I’ve complained about them. What should I do?
- A. The Air Division honors requests
to remain anonymous in the same manner as all other
complaints. If you want to remain anonymous do not provide
information that would reveal your identity. Since you
choose to file an anonymous complaint, the Air Division
will not contact you and you will not receive a report
of the results of the investigation unless you call
back and ask for one. You should wait at least ten days
before doing so. The Air Division promotes the filing
of a complaint on-line by going to the following page
on our website:
Air Division On-Line Complaint Form.
- Q. The place next door is loud, bright, stinks and is dusty. Can the Air Division help?
- A. Some of the common reasons for complaint
are noise, brightness of facility and dust odors. ADEQ
has no authority to regulate noise or lighting complaints.
We may be able to help with odor, however agricultural
odors are exempt form regulations administered by the
Air Division. We may also be able to help with dust
if caused by industrial activity.
- Q. I keep calling my local inspector, but no one answers. Who else can I call?
- A. Your local inspectors do not spend
a great deal of time in the office. Their job requires
travel throughout their district to fulfill all their
duties. However, they do check their messages regularly,
and if you will leave a message stating your concerns
and contact information, they will contact you. If you
feel you need to talk to someone immediately, you can
contact the Little Rock Office at (501) 682-0744 and
ask for the Air Compliance Monitoring Branch.
- Q. Can I burn it? Can they burn that?
- A. Almost always, the answer is no.
In fact, it is easier to list the things that can be
burned, rather than the things that can’t. Burning associated
with land clearing activities is okay, as long as the
burning takes place where the material was cleared.
Burning associated with recreational activities (bonfires,
campfires) or ceremonial activities is allowed. You
can burn your yard waste, but this is discouraged. Yard
waste is defined by law as grass clippings, leaves and
shrub clippings collected from residential property.
One very important thing to remember is that you can’t
legally burn your household trash. For more information
see the section titled "Yard
waste Burning Regulations"
- Q. Does the Air Division regulate improper handling of Freon by air conditioning repair people?
- A. No. If you have questions or concerns
about the regulation of Freon, call the US EPA at 1-800-296-1996.
- Q. How do I find out if the Air Division has taken an enforcement action against a particular company?
- A. You can see a list of Air enforcement actions, and
read individual settlement agreements by going to the
following page on our website: CAO Tracking On-Line
Searchable Database.
- Q. I own a small business, and your inspector came out and told me I had to make some changes to be in compliance. I checked into it, and the changes cost a great deal of money. I want to comply, but I can’t afford it right now. What do I do?
- A. We recognize the difficulties associated
with operating a small business in today’s world of
ever-changing complex regulations. The Public Outreach
and Assistance Division may be able to provide help
through their Business Assistance Program. More information
may be obtained by going to the following page on our
website: Customer
Service Business Assistance Program.
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