Citizen Complaints

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In pursuing its mission of controlling and abating pollution, the Department welcomes citizen complaints about air or water pollution problems, illegal dumping, hazardous waste problems, asbestos and the like.

NOTE:  In case of an acute emergency, such as a petroleum product or hazardous waste spill, contact the Arkansas Department of Emergency Management at 800-322-4012.  This office is staffed 24 hours a day, 7 days a week, to respond to these and other emergency conditions.

You may file your complaint online or via phone, fax or mail.  You need only supply us with enough information to identify and locate the problem you are reporting.  We ask for as detailed a description as possible of the problem and information about its location (address, driving directions, etc.) so our inspector can locate it.  We also ask for the county where the problem is since our inspectors' territories are assigned by county, and information about who owns the property in question.  The last two items are not mandatory but do help expedite the investigation process.

You do not need to identify yourself in any way nor do we make any effort to "trap" identifying information about you. If you wish to remain anonymous, please do not provide your name, address, phone number, or email address when you send us your comments or complaints. Even if submitted anonymously, we will still investigate your complaint as thoroughly as possible. If you do provide contact information, please note that it along with your questions, comments or complaints becomes a public record subject to public disclosure under the Arkansas Freedom of Information Act. (Please refer to our Privacy Policy)

Your complaint will be handled by the division most closely associated with the nature of the problem.  (Example: The Water Division handles complaints involving water pollution.)