- Conduct a regular, periodic review of the appropriate contacts for customers, which may be curtailed during an outage as necessary to maintain the stability of the grid;
- Educate customers about the importance of maintaining accurate and up-to-date contact information so that the appropriate customers potentially can be notified as soon as practicable after a decision is made about an outage/curtailment;
- Educate customers about enrolling in communications options—including text messages, electronic messages, and predictive dialers—all of which may provide timely updates to customers. Also, inform customers about the availability of websites and other sources of information, including utility call centers. Reinforce for customers the importance of calling 911 in the event of an emergency instead of calling utility call centers. Share this information with state agencies to enable them to help inform customers during an outage/curtailment that is necessary to maintain the stability of the grid;
- Review procedures and protocols for advance notification of service interruptions for customers served on interruptible rate schedules, coordinated outages, or other outages or curtailments that are necessary to maintain the stability of the grid;
- Conduct outreach to the Arkansas Public Service Commission, Arkansas Department of Energy and Environment, Arkansas Department of Commerce, and prominent community business organizations to amplify instructions to conserve energy when needed;
- Include in-messaging implications of an energy disruptive event, such as the potential for outages, curtailments, and rising electricity prices, as applicable.
- Implement a regular, periodic review of the appropriate contacts for customers that may be curtailed during an energy disruption event;
- Create a list of the call center numbers and other applicable contacts for each utility company so that state agencies can refer citizens to this list if there are concerns during an energy disruption event;
- Review procedures and protocols for advance warning of service interruptions for customers served on interruptible rate schedules, coordinated outages, or other energy curtailments;
- Reach out to PSC, E&E, Commerce, and prominent community business organizations to amplify the message to conserve energy when needed;
- Include in-messaging implications of an energy disruptive event, such as the potential for outages and any associated price increases
- Implement a regular, periodic review of the appropriate contacts for customers that may be curtailed during an energy disruption event;
- Reach out to PSC, E&E, Commerce, and prominent community business organizations to amplify the message to conserve energy when needed;
- Include in-messaging implications of an energy disruptive event, such as the potential for outages and any associated price increases
- Consider entering into “keep-full” arrangements with propane suppliers